Collection of Information
We collect and store a variety of information depending on which aspect of Klyck you use and how you interact with that service. Some information is collected automatically when you use our services or website, while other data is manually recorded or submitted through forms of communication such as website contact pages, job applications or through our support portal. We collect personally identifiable information such as names, phone numbers, email addresses or geographical locations to help us better serve you. We also automatically collect data on how you interact with our services in order to help us improve our products and provide the best possible experience.
Information We Collect (Cookie/Tracking Technology)
Website
Our website contains valuable information and resources related to our products, services and communications which are publicly available to everyone. When you visit our website, we will not track any personally identifiable information about you unless you actively engage with forms, contact pages or other subscription services where we explicitly identify data collection. When visiting the website, we do automatically collect and store navigational information about how visitors engage with our pages or content in order to help improve our website experience for visitors. Automatic data on our website is collected through cookie and tracking technologies which focus on identifying your geographical location, IP address, browser type, visit length and the pages viewed. By understanding how you use and navigate through our website, we can improve the future experience to help you find what you’re looking for faster.
Email & Other Communication
When communicating with Klyck through website, email, phone or text, we collect and store personally identifiable records such as your name, email, phone number, company, job position and more in order to improve and personalize our ongoing communication with you. Personal information is stored within our CRM or Support Portal and helps us organize our records in order to serve you more effectively and efficiently. We may also use this information to send you relevant promotional offers or communicate changes and updates about Klyck products and services.
Training & Education
When communicating with Klyck, we may use software to record (sound/video) activity in order to train our team to improve future interactions or improve our product and services. The use of this data is strictly for internal educational and training purposes and will not be shared with any external third parties.
Information You Provide Us
Solution User or Administrator
As a user or administrator of the Klyck Sales Enablement Solution, personally identifiable information such as your contact details are provided by your organization and stored by us in order to create and maintain account profiles. We use these details to create and personalize your experiences through the Klyck Sales Enablement Solution. We may also collect other personal information you provide to us through the use of our services such as content you upload and the content you interact with, this data helps us improve our product and your user experience. You may choose not to provide us with certain information or details, but as a result, you might not be able to access some of Klyck’s premium features.
Job Applications
When navigating through our website, some sections require you to submit personal information in order to access certain features. We collect personally identifiable information during our job application process, this allows us to understand more about you in order to provide the best opportunity when finding a fit at our company.
Sharing Your Information
We will never rent or sell your personal information to anyone. There are few cases where we will explicitly share your information with third-parties, the only times we may share information with other parties would be in the case of governmental agencies or other third-parties assisting us in fraud prevention or legal investigation.
We may do so when:
(1) permitted or required by law
(2) trying to protect against or prevent actual or potential fraud or unauthorized transactions
(3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Our Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
GDPR Compliance
GDPR (General Data Protection Regulation) is a comprehensive EU data privacy regulation, intended to strengthen and standardize user data privacy across EU nations. This regulation comes effective on May 25th, 2018.
It requires new standards for all organizations that handle the personal data of EU citizens, regardless of where the organizations themselves are located. At Klyck Inc., we maintain the highest standards for customer and user data privacy. We adhere to all local and regional regulations with full compliance.
Personal data covered by GDPR is any information related to a person that can be used to identify the person including, but not limited to:
- Name
- Photo
- Email address
- Social media posts
- Computer IP address
To ensure all GDPR compliance requirements have been satisfied, we conducted an analysis of our data practices as it relates to EU customers including data consumption, processing and storage. Through our compliance work, we have created new processes and procedures to meet GDPR requirements.
Remove Your Data
To request that your personal data be deleted from the Klyck.io system, please send a written request to support@klyck.io with the information listed below:
- Full name
- Company name
- Job Title
- Country of residence
- Reason for your request